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The Customer Service and Support Team at Cepheid provides comprehensive technical assistance, troubleshooting, and training for users of Cepheid's molecular diagnostic systems, such as the GeneXpert and SmartCycler systems. This team ensures that clinical and non-clinical customers worldwide receive prompt and effective support, ranging from initial setup and system integration to ongoing maintenance and user training. Their goal is to ensure optimal system performance and customer satisfaction across diverse testing environments, including hospitals, laboratories, and alternative site facilities.