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Benjamin Lamiable is an experienced Customer Care Manager currently at Centreon, overseeing the Customer Care team and the implementation of processes aligned with the company's strategy. Previously, Benjamin served as a Customer Success Manager at CleverConnect and Vocalcom, managing critical accounts and enhancing client relationships through process optimization and crisis management. Earlier roles include Senior Support Officer at Diabolocom, where Benjamin focused on customer ticket management and training, and various positions in volunteer management and education. Benjamin holds a Licence in Foreign Languages and Literatures from CY Cergy Paris Université and a Baccalauréat in Literature from Lycée Paul-Emile Victor.