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Gilda Reis is a seasoned professional with extensive experience in technical support and customer service. Currently serving as Technical Support Team Lead at Talkdesk since March 2021, Gilda has also held the roles of Principal Porting and Numbers Specialist and Porting & Numbers Specialist within the same company. Prior experience includes positions at RESINEX as Order Handling, and multiple advisor roles with Manpower and Adecco Information Technology in Portugal. Gilda previously worked as a Team Leader and Customer Service Representative at NOS SGPS, and has held managerial and customer service positions at Wm Morrison Supermarkets Plc, Banco Espírito Santo, CGD, and Optimus - Comunicações S.A. Gilda completed education at Escola Secundária Dr Manuel Laranjeira from 1997 to 2000.