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Louise Kenna is an experienced business analyst currently working at the Central Bank of Ireland since November 2021. Prior to this role, Louise served as Lead Business Analyst for Credit Cards and Senior Business Analyst for the End to End Customer Journey Transformation at Bank of Ireland from September 2018 to November 2021. Louise's previous experience includes working as a Business Analyst on the GDPR Implementation Programme at permanent tsb and as a Business Change Manager at AIB, where responsibilities spanned various facets of system changes and stakeholder management. Louise holds multiple degrees, including a BSc in Digital Technology and Design from Technological University Dublin, along with a Professional Diploma in Digital Transformation in Financial Services, underscoring a solid foundation in both technology and business disciplines.