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Andrew Murphy is an IT Support Technician at Centerprise International, located at HMS Sultan since December 2022. Previously, Andrew held various roles in IT support including 1st Line Helpdesk Engineer at TMB Group, Support Analyst at Ascenti, and Support Analyst at File Dynamics Limited, providing 1st and some 2nd Line support within the IT infrastructure across legal and healthcare sectors. Earlier experience includes serving as an IT Service Desk Analyst at SSE plc and a PPI Customer Advocate at HSBC. Andrew's initial foray into customer service began as a Sales Assistant at Dixons Carphone. Educational qualifications include a Bachelor of Science degree in Computer Networks from the University of Portsmouth and an Extended Diploma in Computer Networking and Systems Support from the City of Portsmouth College.