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Susan Sack is an experienced customer service leader with a career spanning over two decades in various managerial roles. Currently serving as Customer Service Director at Case-Mate since December 2018, Susan previously held the position of Support Services Director at Prime Care Technologies, where functional leadership was provided for the Support Service Team. Susan's earlier roles include Manager of Client Services at Archway Marketing Services, Customer Service Manager at Case-Mate, Customer Care Manager at Curriculum Advantage, and Customer Support Manager at Sage Software, leading operational teams in fast-paced environments. Starting in the 1990s at American Express as Manager of Account Development, Susan has consistently focused on enhancing customer experiences and driving team performance. Susan earned a Bachelor of Science degree from Northern Arizona University.