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Andrea Jolley has extensive experience in customer service, currently serving as Customer Service Team Leader at Taking Shape since November 2021, following a role as Customer Service Representative. Prior experience includes working as a Client Contact Officer at BreastScreen Victoria from March 2020 to November 2021, and as an Enterprise Back Office Agent at Australia Post from August 2015 to March 2020. Earlier in the career, Andrea held the position of Customer Resolutions Specialist at AGL Australia from 2010 to 2015. Academic credentials include a Bachelor of Fine Arts in Printmaking from the Victorian College of the Arts and a Certificate III in Customer Service from RMIT University.