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Mariana Barbosa is a Customer Success Manager at Carta since June 2022, responsible for managing sensitive customer inquiries related to contract renewals and pricing adjustments while prioritizing requests to ensure customer retention. Prior to this role, Mariana served as a Support Analyst II and I at Equinix, where multilingual support was provided and process improvement recommendations were made. Mariana also gained experience in customer success analysis at DT3sports, focusing on social media management and customer communication. Previous roles include receptionist positions at Hilton Copacabana and Belmond Copacabana Palace, where high standards of customer service were maintained. Mariana holds a degree in Hotel Management from Universidade Federal Fluminense, an MBA in Strategic People Management from Centro Universitário IBMR, and is currently pursuing a Bachelor's in Psychology at Estácio.