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Idowu Oluwatobi is an experienced customer service professional currently serving as the Customer Service Team Lead at PalmPay since September 2021. In this role, Idowu trains and supervises team members while managing operations to ensure a friendly and efficient customer experience. Previous roles include Inbound Customer Service Representative and Customer Service Associate, where Idowu demonstrated a strong passion for customer service and expertise in fraud risk management, achieving business growth through effective client engagement and support. Idowu has also held sales positions, including Sales Supervisor at Dufil Staff Multipurpose Cooperative Society, Sales Executive at THE GOODSTUFF.NG, and Sales Manager at Just-herss.ng. Idowu holds a Bachelor of Science in Sociology from Tai Solarin University of Education.