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Muskan Mathur is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as a Senior Manager for Customer Experience at CARS24, Muskan previously held positions including Assistant Manager at Shiprocket Checkout, where responsibilities included project management and performance monitoring, and Assistant Manager for Customer Success at Pickrr, successfully transforming the Net Promoter Score from -25 to +13. Muskan's career also includes leadership roles at Camp K12, Unilodgers, and LimeTray, demonstrating proficiency in team management, process optimization, and customer satisfaction initiatives. Muskan holds a Bachelor's degree in Commerce from Delhi University and a Postgraduate degree in Data Science from the International Institute of Information Technology Bangalore.