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Jenna Pleshek serves as the Manager of Customer Experience Online Strategy at monday.com, where significant contributions were made in building and scaling the cxOS team, positively influencing service level agreements, procedures, tools, and team member engagement. In addition to this role, Jenna volunteers as the Miami Culture Lead and Ops Representative, enhancing the cultural experience across various departments. Previous positions include Customer Experience Manager, CXA II, and Customer Experience Advocate, where customer support and qualitative research skills were utilized to inform product development. Prior experience includes roles at the University Retirees Volunteer Center, Dinkytown Tattoo LLC, and various organizations focused on community engagement and education. Jenna holds a Bachelor of Arts in Cultural Anthropology and International/Global Studies with a focus on Latin America, alongside a minor in Spanish Language and Literature from the University of Minnesota.