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LaToya B. serves as the Director of Customer Service for the Dealer Business Unit at CARFAX since March 2014, following a progression from Manager within the same unit. Prior experience includes serving as the Director of Call Center Operations at Apple Federal Credit Union, where responsibilities encompassed the day-to-day management of call center activities and the development of operational policies. Previous roles include Client Manager and Project Manager at Apptix, Team Manager at JPMorgan Chase, and Senior Project Coordinator and Front Line Manager at Capital One. LaToya B. holds a degree from Virginia Commonwealth University, obtained between 1995 and 1998.