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Latoya McFadden is a Senior Business/Systems Analyst at CareFirst BlueCross BlueShield, a position held since November 2007. Previously, Latoya worked as a Customer Interaction Team Associate at IKON from November 2005 to August 2006, and as a Provider Analyst I at BlueCross BlueShield of South Carolina between August 2002 and November 2005. Latoya's expertise includes creating detailed work plans for regulatory mandates, providing documentation related to Medicare fraud inquiries, and serving as a Subject Matter Expert while facilitating communication between internal and external stakeholders. Latoya holds a Bachelor of Science in Mathematics and Computer Science from Savannah State University and a Master of Business Administration from the University of Phoenix.