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Thomas Watson is a seasoned professional in customer experience and warranty management with a robust background in analytics and procurement. Currently serving as Customer Experience Manager at CareCo UK Ltd since February 2024, Thomas previously held similar roles at Textron Specialized Vehicles and provided critical support and leadership at Gilbarco Veeder-Root, where responsibilities included leading analyst teams and developing standard operational procedures. Earlier experience includes a procurement engineering position at Eastern Petroleum Supplies Ltd. Thomas holds a Bachelor of Laws (LLB) from the University of East Anglia and has completed A Levels in Mathematics and Italian Language and Literature, among other educational achievements.