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Claire Dinning has over two decades of experience in various roles within the public and private sectors. Currently serving as the Quality Improvement and Delivery Lead at the Care Quality Commission since March 2009, Claire has also held positions including Learning Manager, Business Change Officer, Diary Manager for the Chief Operating Officer, and Team Personal Assistant. Prior to this, Claire worked as a Personal Account Manager at Lloyds TSB M.E from September 2002 to March 2009 and as a Customer Relations Coordinator at BT, where involvement included a high-level complaints team on the SOHO project. Claire's career commenced at Newcastle City Council as a Catering Supervisor from May 1990 to December 1999. Educational background includes attendance at Sacred Heart High School for Girls from 1984 to 1990.