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Jerry Bastida is an accomplished professional in the field of customer support and technical management, currently serving as the Director of Support at Carbon Robotics since November 2021. With a diverse career spanning over two decades, Jerry has held progressively responsible positions including Senior Manager of Customer Support and Escalations Manager at Carbon Robotics, Support Manager for APAC at ExtraHop, and Senior Manager of Technical Support at Outreach. Previous roles also include Helpdesk Manager at Tableau Software and Moxie Software, Inc., as well as IT Manager and Helpdesk Manager at Intelius. Additionally, Jerry has experience as a Sr. Technical Trainer at Isilon Systems and Lead Support Engineer at Grid Networks. Academically, Jerry holds a Bachelor’s degree in Computer Information Systems from DeVry University.