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Henny Zahrany currently serves as the Customer Support & Operation Manager at Koltiva, where guidance is provided for Global User Engagement, Customer Support, and Product Operations teams, alongside data analysis for actionable insights. Previously, Henny held the role of Customer Experience (CX) Manager at Creatory and ATTN, leading operational teams and developing customer engagement strategies. Experience at Dekoruma included managing customer service improvements and enhancing team productivity through automation and reporting. Henny's career began with various roles in digital marketing and sales, supported by an MBA from Institut Teknologi Bandung and a Bachelor's degree from Institut Manajemen Telkom.