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Tracy Chidbachian is an accomplished professional with extensive experience in customer service and operations management across various industries. Currently serving as Vice President of Aftermarket Customer Service at Capstone Green Energy, Tracy has successfully prepared and maintained budgets, managed warranty and service claims, and implemented key performance indicators to enhance efficiency. Previous roles include Manager at Medtronic Diabetes, overseeing a large technical support call center, and Director at American Botanical Pharmacy, where significant sales growth was achieved. With a strong background in developing training programs, implementing process improvements, and enhancing service metrics, Tracy has consistently delivered results that exceed organizational goals.