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Hakeem Balogun is a seasoned IT professional with extensive experience in application support, desktop support, and telecommunications. Currently serving as a Senior Application Support Analyst at CapSpecialty since June 2015, Hakeem specializes in various areas including hardware and VOIP support, SCCM application deployment, and Citrix administration, alongside proficiency in Microsoft Office 365 and Active Directory. Previous roles include Desktop Support/Network Support at Duluth Trading Company and Desktop Support/Telecommunications Specialist at Milwaukee Area Technical College, where Hakeem honed skills in systems configuration, user account management, and VOIP technologies. Hakeem holds a Bachelor of Science degree in Geographic Information Science and Cartography from the University of Wisconsin-La Crosse and has a foundational background in Computer Science.