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Crystal L. has a diverse work experience spanning over two decades. Starting in 1996, they worked as the Director of Printing Products & Promotions at Great American Merchandise and Events. Crystal then joined Advanced Systems Design in 2000 as an Office Manager. Crystal later served as an Executive Assistant at Swank Motion Pictures, Inc. from 2002 to 2010. Crystal then moved on to Answers Corp., where they held multiple roles, including EA/PA to the CEO and Manager of Administrative Services. Crystal joined Capacity in 2017 as the Director of Customer Support, overseeing both the Enterprise Customer Support and Data Labeling Teams. In 2023, they were promoted to the role of Senior Director of Customer Support, managing the Support and Data Labeling Teams, as well as the Textel SMB Support Team.

Crystal L. is currently attending Maryville University of Saint Louis, where they are pursuing a degree in Business Administration and Management, General. Prior to their enrollment at Maryville University, Crystal obtained an Associate's degree in Business Administration and Management, General from Metropolitan Community College. Crystal's education history also includes attending Hanford High School, but no specific degree or field of study is provided for this level of education.