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Amy Austin-Barnes is an experienced professional in technical service delivery and support, currently serving as the Head of Enterprise Services at Cantium Business Solutions since September 2021. In this role, Amy manages the daily technical operations for a large enterprise customer, overseeing key services such as enterprise systems, networking, and security operations, while also coordinating team priorities and workloads. Prior to this position, Amy worked at EIS for nearly a decade, advancing through various roles including Junior DBA, SIMS Consultant, and Technical Support Analyst, where responsibilities included database management, customer training, and incident resolution. Amy's early career includes a position as a Customer Service Advisor at Kent County Council, earning an NVQ Level 2 in Customer Service. Amy's educational background includes attendance at Rainham School for Girls from 2004 to 2011.