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Michael A. Smith is an experienced information technology professional with a strong background in managing IT operations across various organizations. Currently serving as the Information Technology Manager at Pinnacle Hospitality since May 2018, Michael previously held roles including Director of Help Desk Services at Advanced Dermatology Management, IT Manager at The Finch Group, and IT Administrator at DHL, where responsibilities encompassed budget management, user support, and system maintenance. Michael's early career includes providing operational support as an IT Field Technician at Silver Airways and managing a team of support technicians at Universal American. Educational qualifications include a Bachelor of Science in Information Technology from Florida International University and an Associate of Science in Network Systems Administration from ITT Technical Institute.