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Gisela Villa is a skilled professional with extensive experience in training and customer service management. Since May 2018, Gisela has served as the Customer Service Training Manager at CalSTRS, leading a team focused on training new employees in the Customer Service Division. Prior to this role, Gisela worked as a Learning and Development Specialist at CalSTRS, employing adult learning principles to create and deliver various training modalities. Gisela's background includes a position as Training Officer I at the California Department of Public Health, where Gisela developed HR-related training, and an extensive tenure at Verizon Wireless spanning from 2009 to 2017, encompassing roles from Supervisor of Customer Service to Senior Trainer in Learning & Development. Gisela began a career in financial services as a Member Services Representative at Golden 1 Credit Union. Gisela holds a Bachelor of Science in Business Administration with a focus on Finance from California State University-Sacramento.