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Zac Rivera is an experienced professional with a strong background in voice and data services, currently serving as Solutions Architect and Director of Global Products and Engineering at CallTower since November 2019. Responsibilities include managing global product lines, enhancing profitability, and developing new products while implementing go-to-market strategies. Prior roles at Xerox involved successful migrations from premised-based to cloud-based VoIP solutions and leading implementations for over 140 locations. Earlier experience includes leading product development efforts at Frontier Communications and managing multiple projects within global product management. Zac Rivera holds an MBA in Finance and Marketing from the University of Rochester and additional qualifications in project management and business administration.