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Ann Thayer has extensive experience in account management, focusing on speech analytics solutions. Since April 2012, Ann has been serving as an Account Manager at CallFinder, where the emphasis is on training businesses to utilize call recording and speech analytics technology for extracting valuable business intelligence from customer interactions. This role involves guiding clients through the process of defining their goals, developing relevant keywords, and effectively categorizing data within the CallFinder interface. Additionally, Ann has held the same position at 800response since April 2012 and previously worked as a banker at Citizens Bank from April 2000 to March 2012, and as a sales associate at Burlington Hyundai-Subaru from 1998 to 1999.