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Hareesh Doppalapudi is a seasoned professional in technical support and software engineering with extensive experience in the telecommunications sector. Currently serving as a Senior Escalation Engineer at Calix since November 2021, responsibilities include providing technical support for various Calix products, troubleshooting advanced internet and network issues, and collaborating with development teams to resolve customer problems. Prior experience includes roles at IP Infusion as Technical Team Lead and Senior Software Engineer, where responsibilities involved manual testing and automation of MPLS protocols and L2/L3 family conformance testing. Hareesh began a career as a Software Engineer at Symbiosys Technologies, focusing on manual testing of web applications and networking protocols. Educational qualifications include a Bachelor's Degree in Information Technology from Al-Ameer College of Engineering & IT.