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Rob Swanson is an experienced customer service and operations professional with a diverse background in the airline and transportation industries. Currently serving as a Customer Service Specialist at California Pools & Landscape since June 2021, Rob previously held various key positions including CSM-Customer Operations at American Airlines, where significant process improvements and customer loyalty initiatives were implemented. Additional roles include General Manager at Terminal Operations Management, Inc., Shift Manager at Jetstream Ground Services, Station Manager at Delta Global Services, Senior Manager at G2 Secure Staff, Transportation Supervisor at LSG Sky Chefs, and Equipment Service Lead at Northwest Airlines. Rob's expertise encompasses team management, operational compliance, and enhancing service quality, with a commitment to fostering a collaborative work environment and driving performance improvements. Rob is an alumnus of the University of St. Thomas.