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Ericka Larita Bertumen is an experienced Virtual Team Leader currently at C2H since November 2020, previously holding the same position at Keystone Global Solutions Inc. until June 2022. Ericka has a strong background in team leadership and motivation, emphasizing positive communication and team bonding. Prior roles include Executive Research Analyst at TrueBPO and Lead Generation Research Analyst at LeadsRus, demonstrating expertise in customer intelligence and research. Ericka also worked as an Agent 3/Data Analyst at Salesify, Inc. and a B2B Representative at Medexcel Global Solutions. Early career experiences include a leadership role as an Outbound Telemarketer/Sales Team Leader at Bluelogic Solution Inc. and customer service at PLDT. Ericka holds a Bachelor of Science in Computer Science from Pamantasang Lungsod Ng Muntinlupa, completed in 2010.