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Rutger Jongepier has extensive work experience in customer support and management roles. Rutger started working at Bynder in 2014, where they served as the Global Head of Customer Support and later became the Global Head of Customer Care. In these positions, they were responsible for maintaining customer support operations, launching premium support offerings, managing team and service levels, and initiating new SLAs. Rutger also played a crucial role during the company's acquisition by THL. Prior to that, Rutger was the President of HHCK, a men's society in Kyiv, Ukraine, where they organized meetings for the Dutch community. Rutger also worked at Daxx BV as a Client Service Manager and Junior Account Manager, and at ICT Onderwijs Haarlem as a ServiceDesk Manager.

Rutger Jongepier's education history includes a Bachelor's degree in IT Management from Hogeschool Leiden (2003-2008) and a degree in Information Technology from Nova College Haarlem (1999-2003). In addition to their academic qualifications, they have obtained various certifications, including "Improving Your Focus" and "Time Management Fundamentals" from LinkedIn (2020), as well as certifications in leadership, customer service, coaching, and sales. Rutger also has certifications in Scrum, accounting, finance, and ITIL, obtained between 2003 and 2013.