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Quita Barnett is an experienced professional in customer success and account management, currently serving as a Key Account Manager for Customer Success at ByBox since December 2021. Prior to this role, Quita worked at Big Yellow Self Storage as the National Accounts Development Manager from January 2016 to November 2021, focusing on winning and nurturing new national account customers while maintaining strong relationships with existing clients. Quita's career began at British Airways, where a tenure from January 1998 to August 2013 as a Customer Service Manager involved leading and inspiring in-flight teams to deliver exceptional customer experiences. Educational qualifications include a HNC in Business Studies from the University of the West of England and a Level 3 Award in Education and Training from The Highfield School.