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Chico Alves currently serves as Gerente de Customer Experience at BWG, a position held since May 2021. Prior experience includes roles in customer success and communication at SocialBase, GOVERNO DO ESTADO DE SANTA CATARINA, and various communications positions in public sector institutions such as Senado Federal and Assembleia Legislativa do Estado de Santa Catarina. Chico Alves holds a Bacharelado in Comunicação e Jornalismo from Pontifícia Universidade Católica do Rio Grande do Sul and is pursuing an Executive MBA in Gestão da Experiência do Consumidor at ESPM Escola Superior de Propaganda e Marketing.