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Hendrik Dreesen is an experienced professional in customer success and IT support, currently serving as a Customer Success Manager in Customer Care at Prato HR since March 2022. Prior to this role, Hendrik held positions in IT support at Symeta Hybrid nv and Group Joos, where responsibilities included first line support and production coordination. Hendrik began a career in operational support at Haletra as an order facilitator. Educational achievements include a Professional Bachelor's degree in History-Mathematics from UC Leuven-Limburg and a Professional Bachelor's degree in Communication Management from XIOS Hogeschool Limburg, complemented by additional training at Syntra Antwerpen en Vlaams Brabant.