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Irene Kahri is an experienced professional in customer experience management and operational excellence, currently serving as Customer Journey Manager at Business Finland since February 2022. Irene has a strong background in quality, environment, and energy management from DHL Express, holding various leadership roles including QEE & GoGreen Manager and Net Promoter Approach Manager. With a history in marketing and market research management at DHL, Irene has successfully led teams in enhancing customer centricity and continuous improvement initiatives. Active in networking and professional growth through organizations such as CXPA Finland and the Finnish Lean Association, Irene continuously expands expertise in service design, employee engagement, and digitalization. Irene holds a Master of Science in Economics and Business Administration from Helsingin kauppakorkeakoulu and has pursued further studies at Ecole supérieure de commerce de Paris.