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Laura Muñoz Espínola is currently the Head of Digital Customer Experience at Burns The Agency. Prior to this role, Laura worked as an eCommerce & Marketing Automation Project Manager at VISEO IBERIA, where Laura focused on executing end-to-end Commerce Cloud and Marketing Cloud projects for retail and consumer goods clients. Laura also has experience as a Salesforce Project Manager at Grupo Osborne, where Laura managed digital marketing projects for luxury brands. With a background in digital marketing and CRM, Laura has a strong track record of defining and executing digital marketing strategies for various companies.