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Elisa Rosai is a seasoned professional with extensive experience in customer relationship management (CRM) and technical support within the online gaming and sports betting industries. Currently serving as Senior CRM Manager at Bumble Inc. since August 2021, Elisa previously held roles at Betway Group as CRM Manager focusing on revenue and growth and as Senior CRM Executive, where responsibilities included managing onboarding, conversion flows, and executing retention promotions. Prior experience includes positions as CRM Executive at PokerStars, providing technical support, and as Bilingual Customer Service Executive at Netbet, focusing on VIP accounts. Elisa holds a Master's Degree in Management and Sustainable Development of the Territory from Università di Pisa and a Bachelor's degree in Environmental and Sustainable Tourism Economics from Università di Siena.