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Shiva Prasad is an experienced Customer Success Manager currently at Truecaller since October 2021. Prior to this role, Shiva served as Assistant Manager of Customer Success at CropIn Technology from January 2017 to October 2021, where responsibilities included creating and managing the Account Life Cycle process and maintaining business relationships through customized reports. Additionally, Shiva briefly worked in Customer Success at Wildcraft India in August 2016, focusing on evaluating retail store employees' customer service abilities. Educational qualifications include an MBA in Sales and Marketing from BSBS Business Academy (2015-2017) and a Bachelor's Degree in Business/Commerce from HKES Veerendrapatil Degree College (2012-2015). Prior education includes PUC from Yadava Degree College and High School from Government High School, both in Bangalore.