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Laura Horner currently serves as Customer Services Team Lead at Budget Energy NI, a position held since March 2024. Prior to this role, Laura worked as a Customer Success Manager at MetaCompliance from October 2023 to March 2024. Laura's extensive experience also includes serving as a Quality Assurance Manager at Firstsource Solution Limited from January 2017 to October 2023. Laura earned a Bachelor of Arts degree in History from Ulster University, completing studies from September 2010 to June 2013.