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Heather Nelson is a seasoned professional in operations and customer solutions, currently serving as the Senior Manager of Solution Success at Franklin Energy since April 2023. Prior experience includes roles such as Customer Solutions Manager at Recurve and Customer Success Delivery Manager at Bidgely. At CLEAResult, Heather held various positions, including Operations Supervisor, where responsibilities encompassed managing data integrity and program reporting, and Operations Consultant, focusing on performance monitoring tools. Heather's early career at Acme Brick included roles as Credit Manager and Inside Sales. Heather holds a Master's degree in Operations Management from the University of Arkansas and a Bachelor's degree in Public Health Education and Promotion from the University of Arkansas at Little Rock.