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Melanie Ortiz has over 20 years of experience in the insurance industry, currently serving as a Workers Compensation Underwriter at BTIS since May 2019. Prior positions at BTIS include Associate Underwriter and Customer Service Representative. Previously, Melanie Ortiz worked as an Underwriting Assistant at Pacific Gateway Insurance Agency from June 2001 to January 2019, gaining valuable expertise in underwriting processes and customer support throughout a diverse career in the field.