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Lara Carina Flores is an experienced Client Success Manager Team Lead at BruntWork, with a proven track record in client management and satisfaction, having successfully managed a portfolio of Super VIP clients across various sectors and cultivated strong relationships to enhance retention rates. Prior to this role, Lara held several positions at Capital One, including Operations Support and Collections Specialist, where expertise in resolving customer inquiries and supporting team performance metrics was demonstrated. Additional experience includes serving as Client Services Supervisor and Customer Service Team Lead at BruntWork, as well as technical support and sales roles at Telstra and Sprint. Lara holds a Bachelor of Science in Accountancy from the University of Perpetual Help and a degree in Business Administration from AMA University.