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Hamood Al Bwab is an experienced professional in customer success and technical support, currently serving as the Head of Customer Success at Broadridge since April 2021, where oversight of a team of Technical Account Managers and commitment to high-quality customer service are key responsibilities. Prior to this, Hamood held positions at Yggdrasil Gaming Ltd, notably as Application Manager and IT Helpdesk Engineer, managing critical HR systems and IT support for multiple locations. Earlier experience includes working as a Service Desk Technician at Cinnober Financial Technology, contributing to incident management and support operations, as well as various technical roles at Converter CO. and sales experience at Tahan Syriatel. Educational background includes a degree from Multimedia University and a High School Diploma in Science from Al Wataniya School in Kuwait.