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Joanne Mooney is a seasoned professional with extensive experience in customer experience, product ownership, and operational excellence within the utility and communications sectors. Since joining British Gas in December 2008, Joanne has held various leadership roles, including Lead Product Owner and Customer Experience Manager, where transformative initiatives led to substantial business benefits, customer satisfaction improvements, and cultural changes. Previous positions at Virgin Media and Cable & Wireless Communications focused on performance management and quality assurance, contributing to operational efficiency and team effectiveness. Joanne's educational background includes a BA(Hons) in Business & Finance from The University of Huddersfield.