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Sarah MacKay is an experienced IT Product Owner at Citizens Energy Group, with a career spanning over two decades in various roles within the technology and customer service sectors. Prior to the current position, Sarah held roles such as Channel Account Manager at Virtusa and Consultant at Apparatus Infrastructure Services. Additional experience includes serving as a Project Manager at Determine and Client Satisfaction Specialist at Dynamique Auto Dealer Solutions. Sarah began professional development at Kaplan Compliance Solutions, ultimately being promoted to Team Lead, where oversight of a customer service team and management of licensing processes were key responsibilities. Sarah holds a Bachelor of Arts degree in Economics from DePauw University.