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Chris Smith is an experienced professional currently serving as the T&D Settlements Dev Manager at British Gas since November 2014. In this role, Chris leads the compliance and advisory team for both residential and business divisions, focusing on energy supply and insurance products. This position involves managing second-line compliance throughout various stages, including product design, sales, customer service, complaints, billing, debt management, vulnerability, and retention. Chris has held previous titles within British Gas, including Conduct Risk Business Partner and Ethics and Compliance Energy Advice Manager.