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Ryan Pace is an accomplished customer experience professional currently serving as the Customer Experience Planning Lead at British Airways since March 2022. In this role, Ryan champions service across the customer journey, influencing stakeholders to enhance customer-facing strategies and collaborating with various teams to design inclusive and high-quality elements of the customer experience. Previously, Ryan held multiple positions at British Airways, including Customer C360 Service Cloud Product Owner, where successful implementation of the c360 service platform was overseen, and Global Business Improvement Lead, focusing on driving efficiency and service standards. Ryan's extensive background also includes managing attendance and quality, as well as training sales teams, showcasing a commitment to continuous improvement and exceptional customer service throughout a nearly two-decade career with the company.