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Simona Ercolani is a seasoned professional in customer operations and relations, currently serving as the Customer Operations Manager at ITA Airways since May 2022. Prior to this role, Simona gained extensive experience at Alitalia Società Aerea Italiana S.p.A. from March 2006 to June 2022, where responsibilities included managing Customer Relations teams and ensuring effective communication with various stakeholders such as the CEO, Corporate Communications, and Ground Operations. Simona played a crucial role in promoting the development of customer service strategy to enhance customer experience. Educationally, Simona holds a Diploma Linguistico in foreign languages and literature from Liceo Linguistico.