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Michael Matthews is an accomplished Customer Success Manager with extensive experience in driving customer satisfaction and business growth within the SaaS industry. Currently at Bringg, Michael oversees complex delivery operations for renowned global brands. Previous roles include Director of Customer Success at Confluent and Databricks, where impressive renewal rates and revenue growth were achieved through strategic customer engagement and onboarding. At Talend, Michael established and expanded the Customer Success function across the UK and NEMEA, consistently surpassing renewal and upsell targets. Beginning a career at IBM, significant contributions were made in sales and customer experience solutions, leading to notable promotions. Michael holds a B.Hons in French Language & Literature from the University of Birmingham and a Postgraduate Business Diploma in European Marketing, IT & Languages from Buckinghamshire New University.