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Phi Phi Ngo started their work experience in 2010 as a Bottom Line Student. They then worked at various companies, including Boston Public Schools as a Tech Instructor, South End Technology Center as a Mentor, Fab Lab Boston as a Fab Lab Attendant, Boston Interactive as a UX & Graphic Design Co-op, American Educational Research Association as a Researcher & Designer, CustomMade, Inc. as an Interactive & Visual Design Co-op, Wayfair as a Part-time Design Co-op, and as a Graphic Design Co-op. They then joined Alyce, where they held various roles such as Lead Marketing & Brand Designer, Alyce.com Website Designer, and Product Designer. Currently, Phi Phi Ngo is employed at Brigit as a Senior Product Designer.

Phi Phi Ngo attended Northeastern University from 2012 to 2016, where they earned a Bachelor of Fine Arts (BFA) degree in Graphic Design. Prior to that, Phi Phi Ngo studied Psychology at UMass Boston from 2010 to 2012. In their earlier education, Phi Phi Ngo attended Boston Latin Academy for an unspecified period of time before enrolling at O'Bryant School Math/Science until 2006. The degrees and fields of study for these earlier education experiences were not provided.