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Lauren Dillard is an experienced design leader currently serving as the Design Director for Financial Professional Experience at MassMutual, where responsibilities include leading the digital experience design team and supporting software development for financial professionals. Dillard has previously held various roles at MassMutual, including Interim Head of Product Design and Lead Product Designer, and has extensive experience in user experience design and research. Academic contributions as an adjunct professor at Thomas Jefferson University complement a solid background with companies such as TandemSeven, Free Association, and Hewlett-Packard. Dillard's education includes a Master of Science in Digital Media Management from The New School and a recent xPRO Certificate in Designing and Building AI Products and Services from the Massachusetts Institute of Technology.