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Khyber M. has a long history of working in customer service roles. In 2004, they began their career as a Camp Counselor for Camp Summit BC. In 2017, they moved on to become a Customer Success Account Manager for Colorado Timberline where they built rapport and effectively managed more than 60 long-standing accounts. In 2019, they took on the role of Customer Success Manager for SuiteHop, where they upheld high service quality standards and delivered excellent customer service while achieving all sales targets. In 2020, Khyber M. became a Business Development Representative for Oracle, where they sourced and qualified quality leads for the Account Executives. Most recently, in 2021, they became a Customer Success Advocate for CircleCI, driving adoption and growth with a focus on providing insights and information to aid customers in their experience. They have also been an active member of Queer Sphere, CircleAPI, Onyx Circle ERG, and achieved high satisfaction scores on customer surveys delivered to the client post case resolution.

Khyber M. has an education history that includes a Non-degree seeking Fashion Illustration program at Academy of Art University, a High School Diploma from Singapore American School, and a Bachelor of Science (BS) in Communication and Media Studies from Suffolk University. Khyber M. has also obtained several certifications, including Customer Experience: Journey Mapping from LinkedIn in September 2022, Be an Inclusive Organization People Won't Leave from LinkedIn in August 2022, Talking Boldly: When Inclusion Meets Politics at the Office from LinkedIn in March 2022, Customer Success Management Fundamentals from LinkedIn in February 2022, Introduction to DevOps and DevSecOps from Accelebrate in February 2022, Business Fundamentals for Customer Success Managers from LinkedIn in December 2021, Customer Success: Build Cross-Functional Relationships from Udemy in December 2021, Find Your Passion: How Padma Lakshmi Found Hers from LinkedIn in December 2021, The Six Morning Habits of High Performers from LinkedIn in December 2021, and DevOps Foundation Certification from DevOps Institute in April 2021.